Shivani Prasad

About Shivani Prasad

Hello there! I am a data enthusiast, passionate about listening and visualizing the story that the data wants to tell. In the course of 12 years of my experience from a data backed energy background, I learnt how data can help us shape our future for efficient energy consumption, achieving net zero targets and enable data driven decision making. My career:Senior Data Analyst: Responsible for delivery of 30+ monthly reports which includes KPIs like cost savings, faults and energy utilization in Building Management System. Developed custom reports for 25 strategic customers worth $250 million in ARR. Bug fixes for 500+ tickets in L1 (including Power BI and Product). Developer for products in house standard reports (SKU). My role as Data Analyst is a perfect blend of data and domain.Energy Analyst: Technical Specialist-Responsible for providing Root Cause Analysis and resolution of all process related issues. Served as Contact Hub for all team and managed interaction with Client, third party vendor, internal team to resolve complex EMS issue pertaining to Lighting and HVAC, hereby leading the team of 3 individuals. My Technologies:• Data Analytics : Spreadsheets, SQL, Power Bi• Industries : Building Automation, Energy Analysis• Other Technologies: Power Automate, Prompt Engineering My beliefs:Data is the treasure that can help us drive decision making, drive efficiency and do wonders across all functions.When I am not working, I travel because “the more you travel, the more you realize there’s so much to learn”

Experience

1. Senior Analyst- Customer Success

   Johnson Controls

   Feb 2022 — Present · Pune, IN

   Developed custom reports for 20+ strategic customer to help them achieve their business mission spread diverse across sectors like pharma, banking, real estate, airports, commercial offices etc around the globe (ARR worth $250 M)Operational support reports like Training Management, Timesheet analysis, Product analysis report to help internal teams in increased performance and data driven decision makingAutomation measures like Product embedded reports, automated mailer, Data loss notifier, and several other measures to increase the blended team’s efficiency by 42%(proven through timesheet)⁠Customer Success Manager for NA region as a short-term assignment (6 months) to handle 20+ customer accounts and enable the rollout of new SKU to the Cx.⁠Worked on 600+ L1 support ticket to debug/ fix product and power bi queries with 96% fixes at L1 level itself.

Education

• Lovely Professional University

  Bachelor of Technology - BTech, Electrical, Electronics and Communications Engineering

  2008 — 2012

Skills

• Embedded Systems
• Microsoft Office
• Matlab
• Documentation
• Microsoft Powerpoint
• Excel
• Engineers
• Project Management
• Word
• Writing
• Labview
• Teamwork
• Team Management
• Sourcing
• Engineering
• Accounting
• Vendor Management
• Renewable Energy
• C++
• Powerpoint
• Microsoft Excel
• Project Planning
• Business Process Improvement
• Electronics
• Microsoft Word
• Energy Efficiency
• Electrical Engineering
• C
• Programming
• Energy Management
• English
• Energy
• Management
• Problem Solving