Shivani Patel
Software Developer @Upwork
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WORK HISTORY
Software Developer @Upwork
Designed and implemented user interfaces to enhance user experience.• Conducted thorough testing to ensure optimal performance and user satisfaction.
EDUCATION
Divine public school
Mathematics and Computer Science
Seventh Day Adventist Higher Secondary School
Secondary School Administration/Principalship
Sheridan College
High School Diploma, Computer Programming
ABOUT SHIVANI PATEL
As a software developer and athlete, I have a unique blend of skills that enable me to excel in both technical and customer service roles. I have over a year of experience as a software developer, where I design and implement user interfaces to enhance user experience and conduct thorough testing to ensure optimal performance and user satisfaction. I also have over two years of experience as a customer service desk associate at Walmart, where I provided exceptional customer service by resolving inquiries and concerns promptly and maintaining high customer satisfaction rates. In addition to my technical and customer service skills, I am also passionate about sports and fitness. I currently work as an athlete at Nike, where I provide exceptional customer service by assisting customers with product information and recommendations, achieve and exceed sales targets by upselling products and enhancing the overall customer experience, and maintain an organized and visually appealing store environment through effective merchandising. I collaborate with team members to achieve common goals and embody the Nike brand image. I hold certifications in cybersecurity essentials, introduction to cybersecurity, and critical infrastructure protection from Cisco and OPSWAT, which demonstrate my commitment to staying updated on the latest industry trends and best practices.
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