Shivani Nishad

About Shivani Nishad

I’m a client-focused and performance-driven professional with over 2 years of experience in driving customer success, business development, and stakeholder engagement across global markets. From supporting C-suite clients at Gartner, to scaling student enrollments at UFaber, and managing international client journeys at Fitelo, I’ve consistently delivered results through effective communication, CRM mastery, and a strong problem-solving mindset. At Gartner, I partnered with internal research teams to deliver actionable insights to senior business leaders across IT, HR, and marketing domains. At UFaber, I counseled 50–80 students daily, aligning educational goals with tailored course solutions. At Fitelo, I resolved 30–40 customer tickets/day (including international clients from the US, UK, UAE & AUS), earning the Outstanding Newcomer Award for the shortest resolution time. I’m certified by the McKinsey Forward Program, published in a Q1 Journal, and thrive in fast-paced, collaborative environments—especially where innovation and customer value intersect.

Experience

1. Research Engagement Speacilist

   Gartner Research Board

   Feb 2025 — Present · Gurgaon, IN

   Managed multiple client engagements under tight deadlines while ensuring high satisfaction and retention.Collaborated cross-functionally with Account Managers and Analysts to ensure seamless service delivery.Leveraged CRM tools like Salesforce to track engagements and maintain accurate records

Education

• St. Ann college

  10+2

  2004 — 2018

• Shoolini University

  Bachelor of Science - BSc

  2020 — 2023