Shivani Mewada
System Engineer | ServiceNow Admin | SQL Expert | ITSM | Production Support
- Role
- System Engineer at Infosys
- Location
- Pune District, MH, IN
- LinkedIn followers
- 500 followers
About Shivani Mewada
Application Support Engineer with 4+ years of experience handling L2/L3 support, incident analysis, RCA, and day-to-day operational stability. Skilled in ServiceNow admin activities, ticket management, workflow updates, and creating/maintaining ITSM processes.Experienced in analyzing logs, resolving production issues, writing SQL queries, optimizing database operations, and improving system performance. I have worked across fintech and enterprise applications, ensuring high availability and quick recovery.I enjoy working in cross-functional teams, improving processes, automating repetitive tasks, and enhancing user experience through clean ServiceNow configurations and strong debugging skills.
Experience
System Engineer
Jan 2025 — Present · Pune, IN
Education
K K WAGH
Bachelor of Science - BS
2018 — 2021
Don Bosco School
12th HSC
2016 — 2018
Nirmala Convent High School, Nashik
10th SSC
2004 — 2016
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