Shivani Kumari

Parent Relationship Manager @K12 Techno Services Pvt. Ltd.

Bengaluru, IN

Act as the single point of contact between parents and the school, managing 500+ weekly interactions including queries, feedback, and escalations.• Guide parents through the complete admission lifecycle—counseling, follow-ups, and conversions.• Maintain and update CRM systems for communication records, complaint resolution, and student data.• Collaborate with academic and operational teams to ensure smooth information flow and issue resolution.• Organize and support events such as orientations, parent-teacher meetings (PTMs), and open houses.• Implemented process improvements that reduced issue resolution time by 40%, enhancing overall parent satisfaction.

C.M Science College, Darbhanga

Bachelor of Science (Physics Hons.)

Rose Public School, Darbhanga

Secondary