Shivani Kumari
Parent Relationship Manager at K12 Techno Services || Master of Business Administration || Human Resources || Marketing
- Role
- Parent Relationship Manager at K12 Techno Services Pvt. Ltd.
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Shivani Kumari
An enthusiastic and dynamic MBA (HR & Marketing) professional with hands-on experience in…
Experience
Parent Relationship Manager
Feb 2025 — Present · Bengaluru, IN
Act as the single point of contact between parents and the school, managing 500+ weekly interactions including queries, feedback, and escalations.• Guide parents through the complete admission lifecycle—counseling, follow-ups, and conversions.• Maintain and update CRM systems for communication records, complaint resolution, and student data.• Collaborate with academic and operational teams to ensure smooth information flow and issue resolution.• Organize and support events such as orientations, parent-teacher meetings (PTMs), and open houses.• Implemented process improvements that reduced issue resolution time by 40%, enhancing overall parent satisfaction.
Education
C.M Science College, Darbhanga
Bachelor of Science (Physics Hons.)
2019 — 2022
Rose Public School, Darbhanga
Secondary
2016 — 2017
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