Shivani Kolala

About Shivani Kolala

Seasoned product leader with experience in building and scaling digital products in the B2B SaaS and fintech domains, leveraging AI and Large Language Models (LLMs) to drive innovation. Demonstrated expertise by driving product launches from concept to commercialization with an emphasis on user experience, AI-driven innovation, and delivering value. Proven ability to navigate the complexities of scaling diverse products across different markets.

Experience

1. Product Leader

   Cisco

   Sep 2021 — Present · Hyderabad, IN

   Currently working on buiding a CCaaS solution leveraging LLMs to evaluate and improve human and AI agents, ensuring consistent, compliant, and effective customer service. • Aiming to reduce QA of agents time by 80% while ensuring 100% of conversations are evaluated, enhancing customer service quality and enabling effective agent coaching.•Spearheaded the concept, design, and launch of an integrations platform that enables developers to create pre-built actions for AI Agents from third-party systems. • Developed a pipeline leveraging Large Language Models (LLMs) to automate action configuration, reducing setup time from 1 week to just 2 hours, boosting developer productivity and time-to-market. • Enabled the rapid scaling of the AI Agent action repository, allowing developers to add hundreds of actions in a short time frame, greatly enhancing the capabilities of AI Agents • Led an enterprise B2B SaaS application, built on WebRTC to enable virtual consultations for service sector • Doubled the revenue to $20M/year by delivering product features that boosted user adoption by 20% • Leveraged data driven insights to identify products and fuelling product roadmap for continued growth

Education

• Padmasri Dr.B.V.Raju Institute of Technology

  Bachelor of Technology (B.Tech.), Computer Science

  2008 — 2012

• IIM RAIPUR

  Post Graduate Diploma in Management, Marketing

  2013 — 2015

Skills

• Microsoft Excel
• Shrm
• Compensation & Benefits
• Market Research
• Consumer Behaviour
• Social Media Marketing
• Teamwork
• Microsoft Office
• Team Management
• Performance Management
• Employee Training
• C
• Labor Relations
• Talent Acquisition
• Spss
• Employee Relations
• Management
• Project Management
• Conflict Management
• Analysis
• Informatica
• Business Strategy
• C Language
• Java
• Business Analysis
• Strategy
• R