Shivani Katna

About Shivani Katna

I’m an Application Support Engineer with over 6 years of experience supporting and maintaining business-critical applications across the energy and commodities domain. I work closely with both technical and business teams to ensure systems run smoothly, quickly resolve production issues, and improve performance wherever possible.I have hands-on experience with Azure (Service Bus, Data Factory, App Insights), Aspect, Zema, and Quantum, along with a good understanding of.NET, C#, MVC, JavaScript, SQL Server, and PostgreSQL. Over the years, I’ve automated several manual processes, improved system reliability, and helped enhance user experience through continuous monitoring and optimisation.I enjoy problem-solving, finding root causes, and making applications work better and faster for the users who depend on them every day.

Experience

1. Application Support Analyst

   Publicis Sapient

   Jan 2022 — Present

   Proactively monitoring and maintaining production systems, identifying and resolving live issues to ensure minimal downtime and smooth operations.• Providing production batch support, including job failure analysis, user and on-call support, and end-to-end process monitoring.• Working as an Application Support Analyst for Anglo American (Energy & Commodities sector) using CTRM applications such as ASPECT (PNL Exposures, Queue Tasks, Price Flows — Spot, Future, Forward, Volatility), OPS Maintenance, and Assay Exchange.• Utilizing Microsoft Azure cloud technologies — Azure Service Bus, Azure Data Factory, Azure Explorer, and Application Insights for monitoring and troubleshooting.• Supporting end-to-end business-critical applications, including Market Data (Databricks, Zema, Bloomberg), Market Risk (TO, TC, EM, LNG, PGMs, BM – Cu, Ni, IO), Intraday Reporting (Exposure checks, NXPT Pricing), VaR (Value at Risk), Regulatory Reporting (EMIR, MAS), Sales Ops, and Assay Control apps.• Managing production, UAT, and test environments for all supported applications, ensuring consistency across deployments.• Conducting daily health checks and log monitoring to identify and mitigate potential system issues proactively.• Owning the entire lifecycle of JIRA tickets (Incidents, Service Requests, Enhancements) — from creation to resolution — ensuring SLA adherence.• Maintaining detailed technical and functional documentation through Confluence for effective knowledge management.• Delivering and sustaining high-quality application support, ensuring stability, performance, and user satisfaction.• Preparing and presenting monthly/weekly support trend reports and performance summaries to clients for continuous improvement.• Providing Power BI support for Risk Reports and coordinating with development teams for data or visualisation issues

Education

• Chandigarh Group Of Colleges

  Bachelor of Technology - BTech

  2015 — 2019