Shivani Jain
Senior Technical Project Manager @Colt Technology Services
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WORK HISTORY
Senior Technical Project Manager @Colt Technology Services
Gurgaon, IN
Directed 10+ OSS/BSS projects with a 95% on-time delivery rate and 20% cost savings-Implemented AI-based project tracking tools, improving forecasting accuracy by 30%-Optimized workflows, increasing team productivity by 40% and reducing project risks by 35%-Led telecom network upgrade initiatives, achieving 20% capacity enhancement-Partnered with senior leadership to ensure strategic alignment, stakeholder engagement, and change adoption-Championed digital transformation initiatives integrating AI and analytics for predictive project insights-Mentored cross-functional teams on Agile best practices, enhancing collaboration and delivery efficiency.
EDUCATION
Sant longowal Engineering college
Electronics communication , Internal Auditor,Business development,operations,process & quality controller
Indian Institute of Management, Lucknow
Executive Distance learning 18 months programme, Excellence in Operations
Department of Management Studies, IIT Delhi
Business analytics executive programme, Business Analytics , Data minning (Quantitive & Qualitive) SPSS,NVIVO
ABOUT SHIVANI JAIN
22+ years of experience leading large-scale IT transformation, application modernization, AI-driven automation, and enterprise platform migration programs across global environments. Led end-to-end program lifecycle ownership, tiering frameworks, dashboards, cross-functional partnerships. Proven track record delivering multi-million-euro programs, optimizing enterprise technology landscapes, and driving operational efficiency through automation, AI, and process re-engineering. Demonstrated ability to lead cross-functional teams of 60+ across EMEA & APAC with 95% on-time delivery. Recognized for delivering complex transformation initiatives with measurable business impact including cost optimization, customer experience improvement, and digital operating model transformation. My programs have generated over €50M+ in combined cost savings and revenue impact, from a €100M CRM migration to an AI-powered service automation solution that cut ticket resolution time from 3 days to 30 minutes.CORE COMPETENCIES Application Review & Tiering Frameworks, Inbound Inquiry Management & Triage, Cost Optimization & ROI Delivery, Process Re- engineering & Lean, Revenue & Startup Ecosystem Programs, Target Operating Modelling, Customer Experience Transformation, Digital Transformation, Enterprise Platform Migration, Agile, Kanban & SAFE Delivery, AI & Intelligent Automation, Program Governance, Stakeholder & Executive Governance, Program & Portfolio Management, Transformation and migration of big data, Application rationalization, P&L accountability.My sweet spot sits at the intersection of people, process, and technology — where a well-run program can reshape how an enterprise operates and how customers experience a brand.I\'m energized by the next wave of AI-led transformation in enterprise tech. If you\'re navigating a complex modernization, building a transformation office, or scaling a digital program across regions, let\'s connect. India | Open to Global & Remote Leadership Roles s••••••••@gmail.com
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