Shivani Iyer
Senior ServiceNow Developer at Wipro | Ex- Infosys| 2x Mainline Certified | CSA | CAD | 4x Micro Certified
- Role
- Sr Software Engineer at Wipro
- Location
- Pune, MH, IN
- LinkedIn followers
- 500 followers
About Shivani Iyer
5+ years of work experience with a zest to learn new technologies.• Worked majorly on ITSM module of ServiceNow. • Handled tickets and stories related to ServiceNow enhancements including SLA configurations, Business Service Setup requests, Business Rules, UI policies, Data policies, Email Notifications, Background Scripting, Script Includes, Catalog Items, Workflows, Client Scripts, Scheduled Jobs, Reports and Dashboards.• Working on ServiceNow Integrations. Worked on Inbound, Outbound and bi-directional Integrations using REST API.• Worked as a Problem Manager and handled MIM\'s (Major incident management).• Basic knowledge on Service Portal using HTML, CSS and Angular JS, Virtual Agent, CMDB and HRSD modules.• Worked on ServiceNow Platform upgrade from Quebec to Rome version, also performed instance cloning and post cloning activities.• Have worked in domain separated ServiceNow instances.
Experience
Sr Software Engineer
Mar 2022 — Present · Pune, IN
Education
Sinhgad College of Engineering
Bachelor of Engineering - BE
2014 — 2018
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