Shivani Gupta
Junior Manager| Business Analyst| Service Account Manager | Customer Experience | Client Manager |Relationship Manager | Territory Sales Manager| IBS Mumbai| SBSC- DU
- Role
- Junior Manager at Safexpress Private Limited
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Shivani Gupta
I am an experienced customer service professional committed to delivering exceptional…
Experience
Junior Manager
Jul 2024 — Present · Gurugram, IN
1.Handing currently a team size of 8 people.2.Implemented a customer feedback mechanism that resulted in an 80% increase in customer satisfaction and sales target increase of 1 crore.3.Streamlined project workflows, enhancing overall efficiency by 25%.4. Ensured timely resolution of customer complaints and queries. 5.Lead a team in successfully delivering a complex undelivered project on time and within allocated budget and resources.6.Assessed team performance to drive efficiency and productivity.
Education
MODERN PUBLIC SCHOOL
Senior secondary education
2014 — 2015
Shaheed Bhagat Singh College (Evening)
B. com
2015 — 2018
Delhi University
B.com
2015 — 2018
IBS Mumbai
PGPM
2018 — 2020
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