Shivani Bhardwaj

About Shivani Bhardwaj

As a Senior Customer Care Professional at American Express, I am dedicated to providing exceptional service and delivering effective solutions for our valued customers. My role involves understanding customer needs, resolving complex issues, and ensuring that each interaction has a lasting impact on the customer.With a solid background in debt collection, I bring a result-driven approach to managing accounts and navigating challenging financial situations. My experience has honed my ability to empathize with customers, negotiate effectively, and create positive outcomes even in difficult circumstances.I thrive in dynamic, fast-paced environments where I can leverage my communication, problem-solving, and conflict-resolution skills. I am always looking for ways to improve processes and deliver outstanding results for both customers and the company.Apart from having a corporate job I have keen interest in sketching and listening to music. I am a huge believer in the importance of empathy and positivity at the workplace as well as in life and I look forward to carry this forward in each and every organization which I am and I\'ll be a part of.

Experience

1. Master Analyst

   American Express

   Feb 2026 — Present · Gurugram, IN

Education

• CCS (Chaudhary Charan Singh)University

  Bachelor of Business Administration - BBA, bachelor in business administration

  2016 — 2019