Shivani Arora
Senior Operations Advisor @Best Buy Canada
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WORK HISTORY
Senior Operations Advisor @Best Buy Canada
Toronto, ON, CA
Manages day-to-day cash operations, ensuring financial accuracy and adherence to budgets with a 99% error-free transaction rate.Provides exceptional customer service, addressing inquiries and coordinating delivery schedules, maintaining a 95% satisfaction rating.Advises customers on tech products tailored to their needs and budget constraints.Manages administrative functions, including cash flow management and budgeting for supplies and customer service needs.Optimizes inventory, conducting audits and implementing adjustments, resulting in a 25% decrease in inventory discrepancies in FY24.Drives sales by efficiently handling warranty claims and promoting ancillary services with competitive pricing strategies.Maintains effective communication with manufacturers to expedite return authorization (RA) exchanges and permits, ensuring a 98% customer satisfaction rating.
EDUCATION
Seneca College
Postgraduate Degree
Centennial College
Postgraduate Degree
Maharaja Surajmal Institute
Bachelor of Business Administration
ABOUT SHIVANI ARORA
Ever met someone who\'s part Sherlock Holmes, part Energizer Bunny, and always the life of the party? Well, that\'s me!I thrive on curiosity, positivity, and a good dose of quirkiness. With a background in public relations, corporate communications, and marketing management, I\'ve journeyed through the corporate landscape, picking up valuable insights from both sides of the globe – India and Canada.But here\'s the kicker – I\'m not your typical \"jack of all trades, master of none.\" Nope, I\'m on a mission to master it all! From unraveling the mysteries of different cultures to diving headfirst into every new skill or hobby, I\'m all about embracing life\'s diverse experiences and bringing that rich tapestry into my professional endeavors.
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