Shivani
Advisor 2 Technical Support @Concentrix
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WORK HISTORY
Advisor 2 Technical Support @Concentrix
ON, CA
Provide Tier 2 technical and customer support by responding to product-related inquiries, troubleshooting issues, and guiding users through resolution steps with professionalism.Document support interactions, maintain accurate case records, and prepare reports to support team operations and performance tracking.Communicate effectively with customers to explain technical concepts in a clear and simple manner, ensuring a positive and helpful support experience.Apply strong time management skills to handle multiple queries efficiently, meeting response time targets and maintaining service-level standards.Demonstrate excellent verbal and written communication by crafting clear messages, following up on unresolved cases, and ensuring customer concerns are fully addressed.Collaborate with peers and escalate complex issues appropriately, contributing to the overall improvement of support processes and customer satisfaction.
EDUCATION
University of Windsor
Master's degree
Chandigarh Engineering College
Bachelor of Technology - BTech
ABOUT SHIVANI
As an associate software engineer at DXC Technology, I applied my skills in business requirements, data analytics, and business analysis to deliver solutions for various clients. I graduated from the University of Windsor with a master\'s degree in applied computing (MAC), where I learned how to design, develop, and evaluate software systems that use cutting-edge technologies. I also gained valuable experience as an intern at Be Dauntless Foundation, a non-profit organization that empowers youth to pursue their passions and goals. There, I helped develop and maintain their website, database, and social media platforms. I am passionate about creating software that solves real-world problems and enhances user experience. I am always eager to learn new skills, collaborate with diverse teams, and contribute to the mission and vision of the organization I work for.
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