Shivani
Immediate Joiner || ServiceNow developer 6 years Experience || 4x certified || Event Management || CSA || CAD || Discovery certified
- Role
- Servicenow Developer at Cognizant
- Location
- New Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Shivani
Certified ServiceNow Administrator with strong experience in ServiceNow Administration and Development, currently working with DXC Technology. Hands-on experience in designing, developing, and customizing ServiceNow applications with exposure to ITSM and ITOM modules, focusing on scalable, performance-driven solutions.Designed and developed Catalog Items, Record Producers, Order Guides, and Workflows, with practical working knowledge of Flow Designer for automation and approvals.Built ServiceNow forms and service catalogs from scratch, including advanced UI and business logic customizations.Strong experience in client-side scripting (Client Scripts, UI Policies, UI Actions, GlideAjax) and server-side scripting (Business Rules, Script Includes, ACLs, Workflow Editor).Implemented and supported ITSM modules including Incident, Problem, Change, and Knowledge Management, aligned with ITIL best practices.Hands-on exposure to ITOM capabilities, including:MID Server installation, configuration, and troubleshootingServiceNow Discovery for infrastructure and application CI identificationCMDB configuration, CI class management, relationships, and data normalizationBasic understanding of Service Mapping conceptsWorked on REST API–based integrations, including inbound and outbound web services, for third-party system integrations using MID Server where applicable.Configured email notifications, events, and inbound email actions to support automation and communication workflows.Created custom tables, database views, reports, and dashboards to meet business and operational requirements.Actively involved in all phases of the ServiceNow application lifecycle:Requirement Gathering, Design, Development, Testing, Implementation, Transition, and Production Support.
Experience
Servicenow Developer
Dec 2023 — Present · Gurugram, IN
Education
Meera Bai Institute Of Technology
Diploma, Electrical, Electronic and Communications Engineering Technology/Technician
2015 — 2018
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.