Shivangi Yadav
Analyst L & d Operations @KPMG UK
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WORK HISTORY
Analyst L & d Operations @KPMG UK
Leeds, GB
Coordinated end-to-end Learning & Development operations, including training program setup, pre-approved event configuration, and session scheduling.•Administered LMS to track learner progress, manage enrollment, ensure accurate tracking and compliance within learning systems.•Created and maintained L&D operational and MIS reports to support training metrics and stakeholder insights.•Utilized Appian to manage queries and workflows, ensuring timely resolution and improved operational efficiency.• Partnered with suppliers, presenters, and internal stakeholders to support training delivery by providing accurate event and logistical information.
EDUCATION
Leeds Beckett University
Msc Management and Marketing
Dayalbagh Educational Institute, Agra
Bachelors of Vocation (Banking and finance) , Banking and finance
St. Peter's Sr. Sec. School, Jaswantnagar, Etawah
10th
St. Peter's Sr. Sec. School, Jaswantnagar, Etawah
12th
ABOUT SHIVANGI YADAV
Results-driven professional with a unique blend of experience across marketing, customer service, administration, and business analysis, backed by a Master’s in Management & Marketing from Leeds Beckett University. I excel at turning data into actionable insights, streamlining processes, and delivering campaigns that enhance customer satisfaction and business performance.My career spans roles in the insurance, finance, and digital marketing sectors, where I have:Developed and executed targeted marketing campaigns, improving engagement and conversion ratesManaged social media strategies and coordinated cross-functional teams to deliver impactful contentProcessed and evaluated insurance claims with accuracy rates above 99% while meeting tight SLAsBoosted customer satisfaction ratings and generated measurable revenue growth through effective relationship managementKnown for my strong communication, analytical thinking, and organisational skills, I thrive in environments that require problem-solving, adaptability, and a focus on results. Whether coordinating stakeholders, managing projects, or improving operational efficiency, I bring a proactive, detail-oriented approach that drives success.I’m now seeking opportunities in customer service, administration, marketing, or management, where I can contribute my skills to a forward-thinking organisation and continue to deliver value through strategic execution and excellent service.
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