Shivanngi Pulast

About Shivanngi Pulast

Adept at spearheading Operational Excellence, compliance and operations, I am Shivangi Pulst, with over a decade of cross-industry expertise, particularly in enhancing customer service strategies and fostering robust team environments. My career has been hallmarked by a dedication to knowledge sharing, simplifying complex concepts, and driving team foundation to new heights. As a Team Leader at American Express, my innovative approach to operational excellence has led to significant process improvements and development projects, contributing to a positive transformation in the digital global transformation sector.My leadership has been influential in the New Hire Candidate Screening, Disputes and Fraud workstream, and in the piloting of Knowledge Bytes for process optimization. I have a proven track record in mentoring teams, handling high-stake platforms like the Voice of Colleague, and initiating development programs that resonate across the organization. As a coach and a supercoach, my role has been pivotal in upskilling teams and enhancing performance metrics significantly. I excel at identifying risk areas, ensuring SOP compliance, and partnering with stakeholders for comprehensive process compliance and innovation.I am committed to not only maintaining but elevating compliance health, managing scorecards, and career pathing for my team members. My goal is to create an environment where customer, colleague, and shareholder experiences are paramount and continuously improved upon. Let\'s connect and explore how we can drive operational excellence together. Reach out at s••••••••@gmail.com.

Experience

1. Senior Manager- Operational Excellence

   JLL

   Apr 2025 — Present

Education

• Choudhary Charan Singh University, Meerut

  Master of Science - MS

  2016 — 2018