Shivangi Choudhary
Student at SVKM\'s Narsee Monjee Institute of Management Studies (NMIMS)
- Role
- Customer Service Team Lead at TaskUs
- Location
- Indore, MP, IN
- LinkedIn followers
- 500 followers
About Shivangi Choudhary
I am a detail-oriented professional with over 3 years of experience managing customer…
Experience
Customer Service Team Lead
May 2024 — Present · Indore, IN
Monitor daily activities and performance of customer service representativesProvide guidance, coaching, and mentorship to team membersConduct regular performance evaluations and feedback sessionsIdentify skill gaps and arrange relevant development opportunitiesPrepare reports on team performance, customer satisfaction, and issue trends
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