Shivangi Bhavsar
Team Lead @The Body Shop
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WORK HISTORY
Team Lead @The Body Shop
Toronto, ON, CA
Enhance customer loyalty and personalized shopping experience, resolving customer inquiries daily and efficiently managing escalations in high-volume environment. • Coaching and guiding 6+ customer consultants with POS system as well as with customer and product knowledge, ensuring 100% team wide compliance and operational excellence. • Proceeding Opening/Closing duties, cash management and cash ordering, supporting daily store operations and achieving store targets. • Maintain visual merchandising standards and ensure a clean, organized sales floor.
EDUCATION
Algoma University
Graduate Certificate, Business/Commerce, General
Algoma University
Business management and Human resources, Business Administration, Management and Operations
Parul University
Master of Business Administration, Human Resources Management/Personnel Administration, General
ABOUT SHIVANGI BHAVSAR
I am a people-focused professional with experience in customer service and retail operations, now building my career in Human Resources. Through my work experience, I have developed strong communication, problem-solving, and relationship-building skills while supporting diverse teams and delivering positive customer experiences.I am passionate about creating supportive and productive workplaces where employees feel valued and motivated. My interests lie in recruitment coordination, employee engagement, onboarding, and HR operations, and I am continuously working on strengthening my HR knowledge and professional skills.Currently, I am seeking opportunities that allow me to transition and grow within the HR field, where I can contribute to organizational success while continuing to learn and develop as an HR professional.
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