Shivangi Agrawal
Engineering Manager @Zeta
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WORK HISTORY
Engineering Manager @Zeta
Leading and mentoring a cross-domain team of 12+ engineers in Customer Lifecycle Management; managing end-to-end technical governance through code and tech spec reviews to foster a collaborative, high-performance environment- Launched key projects of high-impact launches - Enabling Cross-Sell and Upsell of Offers; Enhanced Security of Customer’s Data by introducing Centralised Auditing and PII Data Masking- Did various reliability improvements: Reduced P0/P1 problem tickets, tackled critical client incidents driving RCA and IAIs to closure, improved dev SLA by closely working with TPGM taking the closure of inner core deliverables from 56% to 88% closure- Optimized team delivery and sprint adherence by engineering a comprehensive POD reporting framework; managed Quarterly planning for a team of over 10+ engineers; tracked critical production and support metrics—such as latency and cost—to enhance developer productivity and system reliability.
EDUCATION
Delhi College of Engineering
Bachelor of Technology (B.Tech.), Software Engineering
SKILLS
ABOUT SHIVANGI AGRAWAL
Engineering Manager @Zeta | Myntra | Goldman Sachs | DTU(Formerly DCE)
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