Shivanandh Reddy
Product Owner || Freshworks || Ex- Zoom || Ex- Accenture || PGPM at Great Lakes Institute of Management || GITAM University
- Role
- Lead - Process and Program Excellence at Freshworks
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Shivanandh Reddy
PGPM Great Lakes Institute of Management - Perusing the flagship program of PGPM in the Leed Platinum-rated campus of Chennai.#Test Engineering Analyst - Worked with Accenture to develop the automation test cases using Java, Python, and Selenium.#Entrepreneur - Established two businesses as a side hustle.#EventManager - Managed many of the major events in Engineering and Professional life.
Experience
Lead - Process and Program Excellence
Oct 2025 — Present · Hyderabad, IN
Leading AI-driven Salesforce transformation initiatives across Partner Operations with a focus onscalability, automation, and intelligent decision-making.Key Responsibilities & Impact: Spearheading Agentforce workflows and automate case intelligence. Designing and implementing AI-led Salesforce use cases, including: Intelligent case routing Predictive approval insights for MDF/NFR workflows Automated partner health indicators Driving the Partner 360 roadmap, integrating AI-based analytics and automation layers into SalesCloud. Collaborating with Sales Ops, Finance, IT Architecture, and Enablement to deliver scalableautomation frameworks. Defining governance models for AI implementation including documentation standards, auditreadiness, and change management controls. Building intelligent dashboards to track partner performance, automation adoption, and operationalKPIs. Acting as the strategic bridge between business leadership and technical teams for enterpriseSalesforce enhancements. Key Achievements: Reduced manual approval review efforts by introducing AI-assisted validation workflows. Improved partner case response efficiency through Agentforce-driven automation. Standardized enterprise documentation (BRDs, SOPs, Governance Models) for AI-integratedreleases.
Education
Great Lakes Institute of Management
PGPM, Artificial Intelligence
GITAM Deemed University
Bachelor of Technology - BTech, Computer Science
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