Shivananda Kendagannappa

About Shivananda Kendagannappa

Hello! I am Shivananda Kendagannappa, a Data Science and Machine Learning professional…

Experience

1. Data Scientist (Pmts)

   Oracle

   Mar 2019 — Present · Bengaluru, IN

   Description: In my role at Oracle, I architected and deployed advanced Generative AI agents for My Oracle Support, significantly enhancing user experience and streamlining operational workflows. I engineered a Retrieval-Augmented Generation (RAG) search framework using OCI GenAI APIs, enabling contextual Q&A and automated summarization across various datasets. Additionally, I developed and optimized end-to-end data pipelines, ensuring high-fidelity integration of service requests and knowledge management documents. My work with NLP and LLMs led to a substantial improvement in recall for similarity analysis, achieving a remarkable 91% accuracy. I also spearheaded analytics initiatives that derived actionable insights, driving strategic business decisions.Achievements: During my tenure, I received multiple accolades, including the Global Service Award for exceptional service excellence. I successfully built a Knowledge Management recommendation engine that improved content suggestions and retrieval efficiency. My leadership in adopting cutting-edge AI/ML technologies and mentoring junior data scientists contributed to the overall success of our analytics initiatives. I designed robust data architectures that ensured compliance and scalability across structured and unstructured datasets, enhancing operational efficiencies.

Education

• Visvesvaraya Technological University

  Master of Computer Applications (M.C.A.), Computer Science

  2001 — 2003

• University of Mysore

  Bachelor of Science (B.Sc.), Computer Science

  1997 — 2000