Shivanand S Nashi
Application Support Analyst @ IBM |Cyber Security | BI & Data Analytics | Advance Excel |Power BI |Tableau | Python | MySQL | Predictive Modeling |ML | NLP | Dashboards & Data Cleaning
- Role
- Application Support Analyst at IBM
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Shivanand S Nashi
I\'m a passionate and detail-oriented Data Science & Analytics professional with hands-on…
Experience
Application Support Analyst
Aug 2025 — Present · Bengaluru, IN
Delivered enterprise-level technical support for Identity & Access Management (IAM) systems, ensuring high availability, incident resolution, and seamless operations during evening/night shifts- Provided Tier 1/Tier 2 troubleshooting for RSA AM/AMIS, including MFA token provisioning, MTLS-secured integrations, and user access issue resolution- Assisted in configuring and troubleshooting SailPoint IdentityIQ and supported RSA VIA identity governance processes for automated provisioning, RBAC, access reviews, and compliance- Monitored and managed privileged credentials via CyberArk, promptly escalating potential security risks and maintaining detailed audit trails and shift documentation- Ensured high customer satisfaction through timely, clear, and solution-oriented communication, contributing to efficient service delivery and knowledge base enhancement.
Education
Imarticus Learning
PGDA[Post Graduation in Data science and analytics ]
2024 — 2025
AIMS Institutes
Bachelor of computer Applications -BCA
2021 — 2024
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