Shivam Tayal

About Shivam Tayal

Experienced IT professional with expertise in incident management, system monitoring, and technical troubleshooting. Skilled in evaluating and escalating issues. Proficient in using incident management tools like BMC Remedy and Citrix, FreshService. Used SolarWinds & Dynatrace to monitor and resolve system alerts while ensuring adherence to Service Level Agreements. Strong ability to recreate and diagnose incidents in Production environments, coordinate customer-facing issue resolution, and facilitate communication between technical teams and stakeholders. Adept at configuring and maintaining hardware, optimising operational workflows, and ensuring seamless IT infrastructure performance.

Experience

1. Noc Engineer

   Ssp Limited

   Apr 2025 — Present · Gurugram, IN

   Monitor and maintain the health and performance of production servers, databases, and cloud infrastructure in an AWS environment using Dynatrace and SolarWinds.Proactively identify and troubleshoot CPU, memory, and network-related issues, ensuring high availability and minimal downtime.Respond to alerts and incidents in real-time, conducting root cause analysis and implementing preventive measures.Manage and track incidents, service requests, and changes using Freshservice ticketing system, ensuring timely resolution and SLA compliance.Collaborate with cross-functional teams to escalate and resolve critical incidents, contributing to continuous improvement in system reliability.Create and maintain monitoring dashboards and custom alerts to ensure visibility into key infrastructure metrics and application health.Provide detailed reports and documentation for incidents, trends, and performance improvements.

Education

• IIMT ENGINEERING COLLEGE, MEERUT

  Bachelor of Technology (B.Tech.), Computer Science

  2011 — 2015