Shivam Tiwari
I am looking for Job as Desktop support engineer having the experience in same. As i was giving the desktop support to clients on Outlook mail configuration ,Domain , windows server, dns, dhcp, desktop
- Role
- Desktop Support Engineer at Cloud Net Services Private Limited
- Location
- Lucknow, UP, IN
- LinkedIn followers
- 500 followers
About Shivam Tiwari
Profile summary :Good Knowledge about Networking, Internet Protocol, troubleshoot,Understanding and installation Active Directory (Creating user account,deleting account, unlock the account and reset the password.) Configuration and Maintenance of Local and network printers. Troubleshooting, installing and configuring Mail clients like Ms Outlook. Installing of Win10 and create User Profile.Desktop support engineers are IT support specialists that assist clients with hardware and software issues. Their job is to provide on-site or remote technical assistance including the setting up of computer hardware systems, installing and upgrading software, and troubleshooting basic IT issues.Installation, Troubleshooting of configuring Local & Network Printers. • Solve internet related problems LAN & WAN. • Good understanding of IP Configuration. • Installation & Troubleshooting of Windows 10. • Good understanding of OSI Model & TCP/IP Model. • Knowledge of Active Directory • Installation & Managing of Antivirus • Configuration & Troubleshooting MS Outlook 2019 Job summary :Responsible for technical support, including identifying and resolving Daily basic technical issue occurring Laptop, Desktop, Printer and LAN.Installation and managing Active Directory,create user account, reset, user account, delete user account and unlock user account.Troubleshooting, installing and configuring MS Outlook.Support software, Application related issue of in-house and outstation user via Remote Control Tool like Remote Desktop.Providing Desktop support to users on Windows 10, Windows server 2019, Managing MS outlook configuration, Installation of software\'s.Remote access through different utilities. knowledge about User and domain.Work experienceInstall and configure operating Systems: Windows 10 Knowledge In: Setting up network, Local and Network Printer Setting and Configuration. MS Outlook configuration,Backup and Restore Process User complaints by logging call via Phone & Mails & Followed end to end process to close the call. Obtain necessary information from users to adequately describe the request or problem reported and put it into the tracking tool. Support software, Application related issue of user via Remote Control Tool like Remote Desktop. Installation and managing Active Directory (create user account,reset, and user account, delete user account and unlock user account.Soft Skills:Problem-solving | Teamwork | Quick Learner | Patience | Time ManagementShivam TiwariMob no - 90••••••01Email id - s••••••••@gmail.comLocation - India
Experience
Desktop Support Engineer
Cloud Net Services Private Limited
Jul 2024 — Present · Mumbai, IN
Work exp Install and configure operating Systems: Windows 10 Knowledge In: Setting up network, Local and Network Printer Setting and Configuration. MS Outlook configuration,Backup and Restore Process User complaints by logging call via Phone & Mails & Followed end to end process to close the call. Obtain necessary information from users to adequately describe the request or problem reported and put it into the tracking tool. Support software, Application related issue of user via Remote Control Tool like Remote Desktop. Installation and managing Active Directory (create user account,reset, and user account, delete user account and unlock user account.
Education
Kamla Nehru Institute of Technology, Sultanpur
Bachelor of Technology - BTech, Computer Science
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