Shivam Shukla

About Shivam Shukla

A motivated person who not only like challenges but also know how to overcome them and deliver in time with efficiency. I would like to work in an organisation where I can add value both to company and to myself.Did my MBA at Great Lakes Institute of Management, Chennai with major in Marketing and minor in Finance and Business Analytics. Currently working as a strategic technical problem solver and customer-facing subject matter expert on Marketing Cloud, Data Cloud, MC Personalisation (Interaction Studio), Health and Loyalty Cloud and Tableau CRM. Experienced hands-on Architect who can translate requirements and deliver specific technical objectives for customer engagement.Laser-focused on customer’s success, with the ability to clearly understand and articulate solutions. Act as a trusted advisor maximising Salesforce Certified knowledge, passion for learning, innovating, and solving problems, and consulting experience, to deliver valuable outcomes for our customers.Key Skills-*Marketing Cloud, Interaction Studio*Data Cloud*Health Cloud and Loyalty Cloud*Agentforce*Salesforce Sales and Service CloudPublic Salesforce Trailhead profile- https://trailblazer.me/id/dare2mullBlogging website link- https://dare2mull.wordpress.com/

Experience

1. Principal Architect

   Salesforce

   Apr 2025 — Present · Gurugram, IN

Education

• Jaypee University of Engineering and Technology

  Bachelor of Engineering - BE, Computer Science

• Great Lakes Institute of Management

  Master of Business Administration (M.B.A.), Marketing

Skills

• Salesforce.com Consulting
• R
• Customer Relationship Management (Crm)
• Jdeveloper
• Market Research
• Competitive Analysis
• Adf
• Team Management
• Exacttarget
• Marketing Automation
• C++
• Spss
• Blogging
• Business Analytics
• Consulting
• Analytics
• Business Strategy
• Strategy
• Tableau
• Java
• Sql
• Salesforce Marketing Cloud
• Social Media
• Marketing
• Salesforce.com