Shivam S.
AI Transformation Architect solving FSM (IFS & Click) & Telecom (OSS/BSS) operational problems using AI-driven decision systems
- Role
- Solutions Architect & Designer for Bss Oss Applications at Tech Mahindra
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Shivam S.
I am a passionate, confident, and self-driven professional with a strong determination to excel. As a collaborative team player with exceptional interpersonal skills, I bring a zeal for learning new technologies and techniques. I am committed to continually enhancing my skill set to navigate and thrive amidst evolving technological disruptions and challenges.I bring 13 years of extensive experience in next-generation technology, encompassing diverse aspects of Product Lifecycle Management, including product design and consultation, development and transformation, testing, and support. My expertise empowers me to drive innovation, uphold quality, and deliver impactful solutions across every stage of the product journey.My expertise spans multiple domains, primarily Telecom and Finance, with hands-on experience in CRM, ERP, and FSM applications.Throughout my career, I have actively contributed to key activities such as Initial Analysis (IA), requirements design, programming, testing and support, and project delivery. Additionally, I have been involved in presales activities, including proof-of-concept (POC) development for both new and existing concepts. These experiences have provided me with a deep understanding of diverse business workflows, enabling me to drive innovation and enhance efficiency across various technological and operational landscapesDetails of day to day tasks:I have worked closely with developers, managers, and business teams for requirements gathering, development, and support activities. This includes producing detailed specifications, writing program code, testing, and providing support. I have also worked on data migration projects, including version upgrades and product migrations driven by decommissioning or replacement of legacy systems.Furthermore, I have contributed to competency building by preparing training manuals, providing product training, and conducting both internal and end-user training sessions. When necessary, I provide clear and concise issue details, along with analysis and resolution. I have also investigated application functionality, tested products to ensure they meet required features, and created or modified Crystal Reports to align with business needs. I have also contributed to knowledge management by documenting issues, proposing solutions, and writing wikis for future reference.
Experience
Solutions Architect & Designer for Bss Oss Applications
Nov 2018 — Present · Bengaluru, IN
Education
Jawahar Navodaya Vidyalaya, Beed
6th to +2, High School/Secondary Certificates
1999 — 2005
Liverpool John Moores University
Master's degree, Data Science
2020 — 2021
Punjab Technical University
Master of Computer Applications (MCA), Computer Software Engineering
2011 — 2013
International Institute of Information Technology Bangalore
Post Graduate Diploma in Data Science( PGDDS), Data Science
2019 — 2020
Punjab Technical University
Bachelor of Science (BSc), IT
2008 — 2011
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