Shivam Sharma

About Shivam Sharma

Currently working as Consultant in Cloud Infrastructure Service (NGE) Unit of Infosys Limited. I belong to a family that is engaged in manufacturing business for the last 20 years. My father established this business by himself and observing him I realized the value of persistence, focused hard work and holding your ground in face of adverse odds. In my education too I am involved in commerce and business theoretical for a very long time as I did my 12th in commerce background, then chose BBA for my graduation and I did PGDM in Finance specialisation from Birla Institute of Management Technology. I was also involved in setting up a business on my own taking que from my father’s work and this venture has given me a lot of exposure regarding how the theoretical knowledge I gained during my education actually applies in the real world. In the near future I aspire to use all my shared experiences and knowledge to effectively counter business problems head on and emerge as an efficient manager.

Experience

1. Consultant

   Infosys

   Jan 2025 — Present · Noida, IN

   Developed a comprehensive project plan that outlined the key tasks and milestones for a project, resulting in the successful completion of the project on time- Overhauled the as-is reporting process and conducted regular and timely follow-up meetings with the ITSM/APM/SPM team- Work closely with stakeholders to gather, analyse and document requirements for ServiceNow solutions- Collaborated with cross-functional teams to refine process workflows, optimizing resource allocation and enhancing productivity- Designed custom reports and dashboards using ServiceNow Performance Analytics dashboard solution- Assist project managers in developing high level project plans (For ITSM/APM/SPM Module), and allocate and optimize resources based on the allocated budget for a specific team in a project- Provide post-implementation support and act as a PoC for ongoing business as-usual (Enhancements and improvements)- Experienced in analysing data to draw business relevant conclusions usingMS-Excel (UAT Summary and Analysis)- Maintain comprehensive documentation of application design, configurations, and processes for future reference and auditing purposes- Ensuring precision and accuracy in all deliverables, including requirements, documentation, processes models, and analysis reports.

Education

• Birla Institute of Management Technology (BIMTECH)

  Master of Business Administration, Finance, General

• BIRLA INSTITUTE OF MANAGEMENT TECHNOLOGY (BIMTECH)

  Post Graduate Diploma in Management , Finance

  2019 — 2021

• DAV PUBLIC SCHOOL SRESHTHA VIHAR DELHI-110092

  Senior Secondary, Business/Commerce, General

  2016

• Guru Gobind Singh Indraprastha University

  BBA(General), Business Administration and Management, General

  2016 — 2019

• Tecnia Institute of Advanced Studies

  Bachelor of Business Administration

• DAV PUBLIC SCHOOL SRESHTHA VIHAR DELHI

  SSC/XII