Shivam Saurabh
FIS Quantum, Trax, eBAM, Intellimatch || ServiceNow || Production Support Engineer || SAP TRM Enthusiast
- Role
- Software Engineer at Tech Mahindra
- Location
- Kolkata, WB, IN
- LinkedIn followers
- 500 followers
About Shivam Saurabh
Treasury Application Support Analyst with 2+ years of experience supporting enterprise treasury systems including FIS Quantum, Trax, eBAM, and DIM. Strong understanding of cash management, payments, bank statement processing, and SWIFT MT/MX messages. Experienced in L1/L2 support, issue analysis, system monitoring, and coordinating with internal teams and vendors to ensure smooth treasury operations.
Experience
Software Engineer
Dec 2023 — Present · Pune, IN
Supported FIS Quantum, TRAX, eBAM, and DIM for global treasury operations (Novartis project). Handled payments, bank statements, cash positioning, and daily operational issues. Performed incident management, log analysis, job monitoring, and system health checks. Worked with SWIFT MT/MX messages and bank connectivity. Collaborated with business users and internal teams to resolve production issues within SLA.
Education
Lovely Professional University
Bachelor of Technology, Computer Engineering
Birla Institute of Technology, Mesra
Associate of Engineering, Electrical, Electronics and Communications Engineering
Sachidanand Gyan Bharti Model School
High School Diploma
Sachidanand Gyan Bharti Model School - India
Matriculation
Birla Institute of Technology, Mesra
Diploma In Engineering , Electrical and Electronics Engineering
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