Shivam Saurav
Customer Experience Specialist | Excel Enthusiast | Learning Data Analytics | Driven by Growth, Fueled by Curiosity
- Role
- Customer Service Representative at Concentrix
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Shivam Saurav
Customer Relationship Specialist with Experience at Concentrix | Actively Seeking Growth…
Experience
Customer Service Representative
Jul 2025 — Present · Gurugram, IN
As part of Concentrix\'s team, I assist global sellers in resolving queries related to their accounts, listings, payments, shipping, and performance metrics. I provide end-to-end issue resolution through email and chat, ensuring a seamless seller experience while adhering to quality and compliance standards. The role requires strong communication, analytical thinking, and the ability to work in a fast-paced, customer-first environment.
Education
Holy Mission Senior Secondary School
Intermediate
2018 — 2020
Patliputra Central School
Matriculation
2012 — 2018
Indira Gandhi National Open University
Bachelor in Commerce
2020 — 2023
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