Shivam Patel
Service Desk Analyst (Afterhours) @Buchanan Technologies
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WORK HISTORY
Service Desk Analyst (Afterhours) @Buchanan Technologies
Charlottetown, PE, CA
Troubleshooting Active Directory Monitoring user’s computer to solve the issue if it’s complicated via Remote Desktop Application (Bomgar & RDP) Resetting password for users through Active Directory, Office 365, and different client applications Provided on-call support for critical issues related to Outage for Network Help setting up user computer if he/she is a new employee via phone or Remote Connection Ticket making using Service Now, Helix (Smart IT), Easy Vista, Ivanti and Heat ticketing system
ABOUT SHIVAM PATEL
Service Desk Technician | Customer Service | Help Desk Specialist | IT Support
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