Shivam Kapoor
Customer Experience Salesfloor Associate @Walmart
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WORK HISTORY
Customer Experience Salesfloor Associate @Walmart
Barrie, ON, CA
Deliver personalized customer service, assisting shoppers with product inquiries, locating items, and processing orders efficiently.• Support the OMNI channel experience by managing online order pickups, returns, and exchanges, ensuring smooth service across platforms.• Promote products and recommendations provided, contributing to increased sales and customer satisfaction scores.• Resolve customer concerns with professionalism, showcasing problem-solving skills and adaptability.Collaborate with team members across departments to maintain well-stocked and visually appealing sales floors, supporting overall store performance
EDUCATION
Georgian College
Postgraduate Degree, Global Business Management (GBMT)
Welcomgroup Graduate School of Hotel Administration, Manipal
Bachelor's Degree in Hotel Management, Hospitality Administration/Management
ABOUT SHIVAM KAPOOR
Highly adaptable and resourceful under pressure, thrives on new challenges—both innovative ideas and continuous learning. With experience at JW Marriott in front desk operations, excels in high-pressure, fast-paced environments, ensuring seamless guest experiences while managing reservations, check-ins, and service requests with efficiency and composure. Committed to fostering warmth, comfort, and satisfaction, delivering exceptional service that enhances customer loyalty and operational excellence, even in the most demanding conditions. In the past, I’ve consistently demonstrated adaptability, professionalism, and problem-solving under pressure. Whether coordinating with multiple departments or handling unexpected challenges, I’ve delivered consistent service excellence while contributing to smooth operational workflows and elevated guest satisfaction. My background also includes strong interpersonal communication, conflict resolution, and multitasking, enabling me to handle guest concerns with composure and care. Looking ahead, I aim to grow into leadership roles within the hospitality industry, continuously expanding my knowledge in guest relations, hotel management systems, and service innovation. I am eager to embrace emerging hospitality trends and contribute to organizations that value customer-centric experiences and operational efficiency. A team player who brings adaptability, service excellence, and a forward-thinking mindset to every guest interaction—ensuring every stay is not just satisfactory, but exceptional.
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