Shivam Kanojiya
Quality Assurance Analyst | Operational Audit & Compliance | RCA & SLA Management | Aviation & Service Operations | Amadeus Certified
- Role
- Quality Analyst at IGT Solutions
- Location
- New Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Shivam Kanojiya
Welcome to my LinkedIn profile! Quality Analyst with experience in auditing customer interactions, ensuring process compliance, and improving operational quality through structured feedback and root cause analysis. I have worked in high-volume service environments where maintaining accuracy, SLA adherence, and quality governance is critical.My experience includes performing quality audits, identifying defect trends, supporting coaching initiatives, and contributing to calibration discussions to ensure scoring alignment with client expectations.Certified in Amadeus/GDS with domain exposure in aviation and service operations, I focus on leveraging data-driven insights and RCA to improve process efficiency and customer experience.Core strengths:• Quality Auditing & Process Compliance• Root Cause Analysis (RCA)• Operational Quality Monitoring• SLA & Documentation Governance• Excel-based Quality Tracking (Pivot / VLOOKUP)I am interested in opportunities within Quality Assurance, Operational Audit, and Process Improvement roles where analytical thinking and structured quality frameworks drive performance improvement.
Experience
Quality Analyst
Sep 2025 — Present · Gurugram, IN
Education
Motilal Nehru College - University of Delhi
B.Com Honours , Accounting | Finance | Business Management | HRM | General
GHPS School(Guru Harkrishan Public School)
10+2, Commerce With Mathematics
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