Shivam Shivam Singour G.
Lead Business Analyst @Confidential Careers
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WORK HISTORY
Lead Business Analyst @Confidential Careers
Seattle, WA, US
Enterprise Solution Strategy & Governance: Own end-to-end strategy and delivery governance across AI platforms, automation, API integrations, and digital transformation initiatives, ensuring scalability, security, and business alignment.AI & Automation Innovation: Drive AI, RPA, and Agentic AI roadmaps, leading PoCs, pilots, and enterprise adoption to unlock operational efficiency, decision automation, and measurable business value.Business Analysis Practice Leadership: Establish BA practice standards and capability maturity, governing documentation quality, delivery frameworks, tooling, and mentoring high-performing analyst teams.Executive Stakeholder Engagement: Lead CXO-level engagement and value realization, translating complex technical initiatives into ROI-driven business outcomes, roadmap alignment, and monetization opportunities.Integration & API Governance: Define platform integration strategy and API governance, enabling secure partner onboarding, system interoperability, performance optimization, and enterprise-scale reliability.
EDUCATION
REHABILITATION COUNCIL OF INDIA
Registered Psychologist , Clinical, Counseling and Applied Psychology
Devi Ahilya Vishwavidyalaya (DAVV), Indore
BCA , Computer and Information Sciences and Support Services
Indian Institute of Management, Indore
Young Leaders Certificate Programme in Business Excellence, Business Excellence
ABOUT SHIVAM SHIVAM SINGOUR G.
In an era of rapid digital shifts, I lead at the intersection of AI innovation and strategic value realization with 10+ years of proven success at the of SaaS, ERP, CPaaS, and AI-driven digital transformation. My career spans US, UK, EU, APAC, and India, where I’ve partnered with C-suites and decision-makers to scale technology ecosystems, accelerate adoption, and unlock multimillion-dollar revenue streams.Spearheading the integration of Generative AI (LLMs) and Robotic Process Automation (RPA) into core SaaS frameworks to drive hyper-efficiency for global enterprise clients. I act as the strategic bridge between technical engineering teams and C-suite stakeholders to ensure AI adoption translates into measurable EBITDA impact and retention.Key Leadership Pillars & Impact:@ AI & RPA Strategic Business Analysis-Led the discovery and requirement engineering (BRD/FRD/Sow) for LLM-integrated workflows, reducing manual processing time by 38% across client operations-Architected API-first automation roadmaps that bridged legacy ERP systems with modern AI-driven SaaS platforms-Optimized the SDLC via Agile-Sprint cycles, ensuring \"AI-readiness\" for enterprise-scale deployments in the US and EU markets.@ Customer Success & Revenue Engineering-Transformed the CS function into a Consultative Growth Engine, leveraging RPA to automate low-touch tasks, allowing the team to focus on high-value account expansion-Directly managed high-stakes C-suite relationships for Indian MNCs and US enterprises, ensuring 100% renewal rates through \"Value-Realization\" dashboards-Identified and executed upsell opportunities for AI-add-ons, contributing to a 32% increase in Net Retention Revenue (NRR).@ Product Ownership & Solution Design-Managed the end-to-end lifecycle of AI-driven product features, from User Story mapping and Backlog grooming to UAT and global GTM rollout-Defined the \"Success Enablement Framework,\" aligning product roadmaps with specific vertical needs in Cross-Industry vertical.I thrive on architecting digital ecosystems where technology isn\'t just a tool—it\'s the differentiator. Whether I am leading an Agile sprint or a boardroom negotiation, my focus remains on -\"Outcome-Obsessed Leadership\", ensuring that innovation always translates into measurable ROI and long-term client loyalty.Let’s build the next frontier together. I am seeking to connect with visionary teams driving Business Analysis, SaaS Leadership, and AI-powered Solution Transformation.#letsconnect #TechnologyLeadership #SaaS #BusinessAnalysis #AI #RPA #LLM
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