Shivam Goswami
Customer Service Advisor @Excevo
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WORK HISTORY
Customer Service Advisor @Excevo
As a Customer Service Advisor at Excevo, I worked closely with luxury brands and high-profile clients, delivering premium customer experiences across phone, email, and live chat. My role required professionalism, empathy, and strong communication skills to resolve queries, handle complaints, and provide tailored solutions that matched the standards of luxury service. I collaborated with internal teams to ensure smooth order processing, returns, and after-sales support while maintaining discretion and confidentiality with VIP customers. With a strong knowledge of brand products and services, I was able to guide clients effectively and consistently meet performance targets, including customer satisfaction scores and quality metrics.
EDUCATION
Jp institute of hotel management and catering technology
Hotel management Diploma, Hotel, Motel, and Restaurant Management
ABOUT SHIVAM GOSWAMI
A versatile and result-driven Hospitality Professional with over 8 years of…
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