Shivam Anand

About Shivam Anand

Completed a Master’s in Strategy and Leadership at O.P. Jindal Global University, bringing a strong background in business development and customer service. As a Senior Customer Service Associate at Tele performance (Airbnb), I specialize in customer inquiry resolution, conflict management, policy and procedure compliance, platform support, and feedback collection and reporting. My role as a Business Development Executive focuses on transforming market trends and client feedback into growth opportunities, driving revenue, and expanding market reach. Previously, as a Process Associate, I excelled in strategic planning and client relationship management. With expertise in communication and leadership, I thrive in high-pressure environments and remain committed to consistency. Currently, I aim to specialize in strategic planning to drive business development and organizational growth.

Experience

1. Sr Csa

   TP

   Jul 2024 — Present · Gurugram, IN

   As a Senior Customer Service Associate at Airbnb, I am dedicated to delivering exceptional support by addressing customer inquiries with efficiency and accuracy. I excel in resolving conflicts through effective communication and empathy, ensuring customer satisfaction while adhering to established policies and procedures. My expertise in platform support allows me to guide users seamlessly, enhancing their experience and building trust. Additionally, I prioritize feedback collection and reporting to identify trends and drive continuous improvement, contributing to both customer and organizational success.

Education

• OP Jindal University

  Master of Business Administration - MBA, Strategy and Leadership

• Bhagwan Parshuram Institute Of Technology

  Bachelor of Business Administration - BBA, Accounting and Business/Management