Shivam Sharma

About Shivam Sharma

Welcome to my professional journey! I’m a Growth & Client Strategy professional with 8+ years of experience working across business development, customer success, and revenue operations—especially in fast-paced fintech and SaaS environments. At Entera Global and Saledo Global (Olymp Trade), I’ve led initiatives that delivered direct revenue growth, improved client retention, and opened new expansion channels. From conducting large-scale product demos for attendees in a business event to collaborating with marketing and development teams on feature rollouts—I love working at the intersection of customer needs and business goals. I specialize in: End-to-End Sales Strategy Client Retention & Success Strategic Partnerships & Events CRM & Sales Funnel Optimization Cross-Functional Team Collaboration Open to mid-senior level roles in business growth, client strategy, and expansion leadership. Let’s connect!

Experience

1. Business Development & Client Success Manager

   Entera Global

   Apr 2023 — Present

   Key Responsibilities & Achievements- Business Development & Revenue Growth:Spearheaded lead generation, deal closure, and upsell strategies that resulted in consistent month-over-month revenue growth and high-value client acquisition- 🤝 Customer Success & Retention:Managed key accounts and ensured client satisfaction through proactive relationship building, technical resolution management, and performance tracking- Product Demonstration & Market Expansion:Delivered impactful product presentations to audiences of at live industry events, converting high-intent leads into long-term clients- CRM & Sales Funnel Optimization:Utilized CRM tools like Zoho and HubSpot to manage pipeline stages, automate client communication, and generate actionable insights for the sales and success teams- Strategic Partnerships & Event Collaboration:Identified and executed partnership opportunities with industry events, ecosystem players, and local networks to boost visibility and customer acquisition- 🧠 Cross-Functional Teamwork:Acted as the central bridge between Sales, Marketing, and the Product/Development team—providing client feedback for new feature development and aligning GTM strategies. Growth Strategy & Reporting:Developed data-driven plans for expansion in emerging markets and created reporting dashboards for key business KPIs and churn prevention.

Education

• SVKM's Narsee Monjee Institute of Management Studies (NMIMS)

  Master of Business Administration - MBA, Banking, Corporate, Finance, and Securities Law

• Dr. Bhim Rao Ambedkar University, Agra

  BSc - Bachelor of Science, Mathematics