Shivam Singhal
Information Technology Administrator @Pearce Services
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WORK HISTORY
Information Technology Administrator @Pearce Services
Managed and optimized the Fresh service ticketing tool for efficient complaint management and issue tracking.• Conducted Windows OS installations and configurations, ensuring smooth functionality.• Configured multiple VPN and ZTNA connections for secure and reliable remote access.• Implemented and managed Citrix virtual desktop environments, enhancing remote work capabilities.• Provided comprehensive IT support for Microsoft Azure domain, ensuring seamless cloud service operations.• Promptly resolved technical issues using company resources, enhancing operational efficiency.• Troubleshot a variety of hardware and software problems effectively.• Provided expert support and troubleshooting for MS Office 365 products.
EDUCATION
Dr. A.P.J. Abdul Kalam Technical University
Master of Computer Applications - MCA, Computer Science
CCS (Chaudhary Charan Singh)University
Bachelor of computer Applications, Information Technology
ABOUT SHIVAM SINGHAL
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