Shivam Vishwakarma
B.Com Graduate | Aspiring Financial Analyst | Skilled in Excel, Tally Prime & Data Analysis | Experience in Banking & Fraud Prevention
- Role
- Sr Customer Service Associate at Firstsource
- Location
- Mumbai, IN
- LinkedIn followers
- 500 followers
About Shivam Vishwakarma
Motivated finance graduate with expertise in financial analysis, accounting, and…
Experience
Sr Customer Service Associate
Aug 2024 — Present
Nationwide Building Society plays a crucial role in combating scams, both by protecting its customers and by actively working to prevent fraud.• They follow the Contingent Reimbursement Model (CRM) Code to assess scam claims and reimburse victims not at fault.• Common scams they address include APP scams, purchase scams, investment fraud, and “safe account” scams. They also partner with organizations to support affected customers.• Utilized FCRM, SAMM, POTRAIT, ACTIMIZE, BPS, PRM, OUTLOOK to streamline processes, improve efficiency, and support data-driven decision-making.
Education
R.D. & S.H. National College
Higher Secondary Certificate , Commerce
Patuck Technical High School
Secondary School Sertificate
Amity University
Master of Business Administration - MBA, Finance, General
R.D. & S.H. National College
Bachelor of Commerce - BCom, Accounting
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