Shivam Uppal
Cloud Senior Analyst @Accenture
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WORK HISTORY
Cloud Senior Analyst @Accenture
Noida, IN
EDUCATION
Birla Institute of Technology and Science, Pilani
Master of Technology - MTech
Graphic Era Deemed to be University
Bachelor's degree, Computer Software Engineering
ABOUT SHIVAM UPPAL
Working as Technical Lead (SME) for Workplace Services as L3. Leading a team of 20+ members, managing the services as Application Support and packaging, SCCM Admin, Deployment and patches, operating system deployment, client maintenance and repair, Active Directory, accounts and groups management and HCL Notes. • Manages the SCCM Client and monthly and quarterly patches using SCCM Client. • Application packaging and deployment on devices/servers. • Application deployment using Intune Company portal. • Manages the BAU support, change support to ensure customer satisfaction on priority. • Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions. • Providing quick solution for High Severity incidents management. • Multi-Tasking lead experienced and dedicated to enhancing customer satisfaction and business successCAREER OBJECTIVE• A highly skilled professional with great aptitude to learn new concept with extensive knowledge of production and serving aspects. To work in the organization where I can put best of my efforts which proves to be beneficial to the organization and gives opportunity for professional and personal growth.• Focused on driving employee performance, achieving team goals, and delivering consistent, on-time project completion. Strong builder of team vision to meet benchmarks in quality and production
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