Shivam Upadhyay
Guest Services Specialist @Four Points by Sheraton
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WORK HISTORY
Guest Services Specialist @Four Points by Sheraton
Toronto, ON, CA
Guest Experience: Facilitating smooth information transmission regarding hotel facilities and orchestrated customized welcome experiences for 50+ guests each day.Front Desk Operations: Streamlined front desk operations by managing a thorough logging system, night-audits and implementing effective check-in/out procedures.Sales and Services: Promoted hotel packages and services while informed guests of current promotions, leading to increased room upgrades.Process Management: Achieved 100% accuracy in shift handovers by coordinating several departmental reports and maintaining thorough documentation as part of the administration of end-of-shift procedures.
EDUCATION
Seneca Polytechnic
Ontario Graduate Certificate
Sun International Institute of Management
Bachelor's degree
Seneca Polytechnic
Ontario Graduate Certificate
ABOUT SHIVAM UPADHYAY
Detail-oriented Supply Chain professional with proven track record in transportation analysis and data-driven decision making at Amazon. Passionate about operational excellence, demonstrated through successful stakeholder coordination and process improvements using SQL, Excel, and Tableau in 24/7 business environments. Currently enhancing expertise through Supply Chain Management & Global Logistics certification at Seneca Polytechnic, with a focus on international business operations. Committed to delivering measurable results while maintaining the highest standards of work ethics and continuous learning.
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