Shivam Talwar

About Shivam Talwar

An IT Manager with 10+ years of experience specializing in developing, implementing, and…

Experience

1. Associate Staff Engineer

   Nagarro

   Oct 2022 — Present

   Working with International Customers. • Working as a Team lead and junior engineers working under me. • Handling Mailboxes and idks through Microsoft Azure. • Proving IT support to US/UK/Australia Customers. • Providing Support in Windows and MAC. • Working in Service now Ticketing Tool to Handle Incident tickets & Requests. • Providing Support in Mobile Applications like Outlook, RSA, Authenticator. • Working in Windows Server to update group policies. • Working in Active directory tool For Account and Password related issues. • Providing access to users in Shared Mailboxes and Distribution List. • Giving support in Surface, ThinkPad & MAC laptops. • Working in 0365 Admin centre tool to generating new accounts and for password and account related query. • Providing support to users in Citrix and Virtual machines. • Providing Multifactor Authenticator support. • Working on Zscaler portal for security purpose. • Coordinating with Vendors for Server maintenance. • Providing support in Docking station for Laptop display. • Working on KACE tool for providing Beyond trust patches update and Inventory management. • Working on JAMF tool for MAC recovery. • Working on Microsoft Azure for User directory. • Working with Windows 11. • Providing support to user in Salesforce portal. • Working in THRU applications for external data transfer. • Providing support in OneDrive, Shared drives, Teams. • Generating performance report also managing tickets SLA. • Handling Incident, Problem and Change management. • Generating Knowledge base articles for team members. • Working on Telecom applications like Webex, Contact manager, Cisco Jabber. • Working in Windows server DHCP, DNS, IIS Server, ADFS technology.

Education

• Columbia foundation Senior Secondary School

  Secondary , High School/Secondary Diplomas and Certificates

  2006 — 2010

• IACM Smartlearn

  Masterconnect course, Information Technology

  2013 — 2014

• MGUniversity

  Bachelor of Science - BS, Computer and Information Sciences and Support Services

Skills

• Bmc Remedy Ticketing System
• Windows Server
• Windows
• Office 365
• Active Directory
• Troubleshooting
• System Administration
• Inventory Management
• Windows Xp
• Microsoft Office
• Servers
• Lotus Notes
• Microsoft Outlook
• Networking
• Sapphire