Shivam Sinha
Cloud Services | Digital Transformation | Technical Support | Customer-Focused | Problem Solver | Mailbox Migration | Email Security | Azure AD | Multi-Factor Authentication | Knowledge Base Creator | Microsoft Certified
- Role
- Support Escalation Engineer at Microsoft
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Shivam Sinha
With a robust 14+ years of experience in IT support and a strong focus on Office 365…
Experience
Support Escalation Engineer
Sep 2022 — Present · Bengaluru, IN
Handling escalated cases and critical issues from Fortune 500 customers• Collaborating with various internal and external teams to ensure customer satisfaction• Providing expert solutions for Exchange Online, Identity, and Security-Compliance related queries
Education
Maharshi Dayanand University, Rohtak
B.Tech, Information Technology
2004 — 2008
The Army Public School, Dhaula Kuan, New Delhi
AISSCE, XIIth
2001 — 2003
Skills
- Microsoft Exchange
- Hosted Microsoft Exchange
- Lync Server 2010
- Active Directory
- Isa
- Iis
- Tmg
- Blackberry Enterprise Server
- Microsoft Office Sharepoint Server
- Hyper-V
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