Shivam Singhania
ITSM & Process Audit Specialist | Major Incident Manager | ServiceNow & Salesforce | P1/Sev1 Expert | RCA, SLA & Reporting Governance | ITIL V4 | Stakeholder Communication | AWS Monitoring
- Role
- Associate Consultant at Capgemini
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Shivam Singhania
IT Audit and Process Compliance professional with 3.7+ years of experience in process…
Experience
Associate Consultant
Jun 2025 — Present · Gurugram, IN
Currently overseeing quality analysis processes, conducting audits, sharing feedback, and providing root cause analyses (RCA)- Conducting process-wide training sessions to enhance team productivity and efficiency- Reducing compliance risks by managing regulatory audits and implementing quality management procedures- Consistently analyzing complex data sets to identify patterns, trends and potential issues resulting in improved data quality and accuracy- Facilitated training and refresher sessions for the team, preparing quality reports and dashboards with Power BI- Assisted feedback and calibration sessions, applying Six Sigma tools to enhance quality and consistency- Analyzed customer satisfaction (CSAT), dissatisfied (DSAT), and neutral satisfaction (NSAT) scores to identify areas for improvement.
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.