Shivam Shekhar
Human Resources Intern @Lenovo
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WORK HISTORY
Human Resources Intern @Lenovo
Bengaluru, IN
EDUCATION
Welingkar Institute of Management
Pgdm, Research and business analytics
The Bhawanipur Education Society College
Bachelor's, Business Administration in Marketing
ABOUT SHIVAM SHEKHAR
Our team at Amazon India thrived under my tenure as a Resolution Specialist, where my dedication to service excellence significantly surpassed customer satisfaction goals by 15%. Equipped with a PGDM in research and business analytics from Welingkar Institute of Management, I consistently apply data-driven strategies to optimize service delivery. With a proficiency in handling over 150 daily customer inquiries, my focus on maintaining high accuracy and effective problem-solving has been pivotal. By leveraging my technical skills in advanced Excel, I\'ve contributed to a 20% improvement in data analysis processes, demonstrating a steadfast commitment to enhancing service quality and team efficiency.
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