Shivam Shekhar
Summer Intern @Lenovo |Placement Committee Member -Welingkar Mumbai |Case Specialist at Amazon India | Exceptional Customer Support
- Role
- Human Resources Intern at Lenovo
- Location
- Kolkata, IN
- LinkedIn followers
- 500 followers
About Shivam Shekhar
Our team at Amazon India thrived under my tenure as a Resolution Specialist, where my dedication to service excellence significantly surpassed customer satisfaction goals by 15%. Equipped with a PGDM in research and business analytics from Welingkar Institute of Management, I consistently apply data-driven strategies to optimize service delivery. With a proficiency in handling over 150 daily customer inquiries, my focus on maintaining high accuracy and effective problem-solving has been pivotal. By leveraging my technical skills in advanced Excel, I\'ve contributed to a 20% improvement in data analysis processes, demonstrating a steadfast commitment to enhancing service quality and team efficiency.
Experience
Human Resources Intern
May 2025 — Present · Bengaluru, IN
Education
Welingkar Institute of Management
Pgdm, Research and business analytics
The Bhawanipur Education Society College
Bachelor's, Business Administration in Marketing
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