Shivam Sharma
Customer Support Associate | User Support | Communication & Relationship Management
- Role
- Customer Support Associate at Benepik
- Location
- Mathura, UP, IN
- LinkedIn followers
- 500 followers
About Shivam Sharma
Benepik Technology specializes in employee engagement, rewards & recognition, loyalty programs, and digital communication solutions. I contribute by supporting users, managing client queries, and ensuring smooth adoption of Benepik’s platforms across various industries. My role involves enhancing customer satisfaction, resolving issues efficiently, and collaborating with internal teams to deliver seamless digital experiences.With an academic background in marketing and finance from GLA University, I apply strategic thinking and strong communication skills to improve user engagement and service delivery. My earlier experience at Indian Oil Corporation Limited strengthened my analytical abilities, including budgeting and process evaluation. I am driven to support technology-enabled solutions that enhance customer experience and create long-term value for clients.
Experience
Customer Support Associate
Sep 2025 — Present · Gurugram, IN
Benepik Technology is a leading digital engagement and communication solutions provider. The company specializes in creating innovative platforms for employee engagement, customer loyalty, rewards programs, and digital communication. With a strong focus on user experience and performance, Benepik helps organizations enhance connectivity, streamline processes, and deliver seamless digital interactions across multiple industries.
Education
Gla University
Master of Business Administration, Marketing Finance
2023 — 2025
Dr Bhim Rao Ambedkar University Agra
Bachelors Degree, Mathematics
2019 — 2022
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