Shivam S
Software Engineer | 3 YOE | Full-Stack Developer (Java, Spring Boot, Angular, Python) | Cloud & DevOps (AWS, Docker, Kubernetes) | MSCS @ CSULB
- Role
- Software Engineer at ServiceNow
- Location
- Los Angeles, CA, US
- LinkedIn followers
- 500 followers
About Shivam S
Software Engineer with 3+ years of experience in developing enterprise applications…
Experience
Software Engineer
May 2024 — Present · CA, US
Led development of an Automated Incident Resolution System using Django, PostgreSQL, and AWS Lambda, reducing mean time to resolution (MTTR) by 35% through real-time log analytics and anomaly detection.• Engineered robust and scalable microservices using Java and Spring Boot to enhance the core platform\'s functionality and reliability.• Implemented secure REST APIs with OAuth 2.0 and GraphQL to integrate ServiceNow workflows with third-party systems, enhancing cross-platform data accessibility.• Collaborated with cross-functional teams to design an AI-powered knowledge recommendation engine within ServiceNow, increasing self-service resolution rate by 25%.
Education
Gujarat Technological University (GTU)
Bachelor of Engineering - BE, Computer Engineering
2018 — 2022
California State University, Long Beach
Master of Science - MS, Computer Science
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