Shivam Rathore
Junior Associate – Operations @ WNS Global Services (Centrica Process) | | Data Reporting | service Quality | Client Relationship | Analytical Skills
- Role
- Junior Associate at WNS
- Location
- Indore, MP, IN
- LinkedIn followers
- 500 followers
About Shivam Rathore
Enthusiastic and adaptable professional with experience spanning operations, sales, and…
Experience
Junior Associate
May 2025 — Present · Indore, IN
As a Junior Associate in the Centrica process, I provide customer support through live chat, ensuring quick, clear, and accurate responses to queries and service requests. My role requires managing multiple chats simultaneously while meeting quality standards, SLAs, and AHT targets. This position has helped me strengthen my communication skills, problem-solving ability, and adaptability in a fast-paced customer service environment.Key Responsibilities:Handled live customer chats for the Centrica process, delivering accurate resolutions and assistance.Managed multiple chats simultaneously while maintaining clarity and professionalism in communication.Ensured high-quality support by adhering to Service Level Agreements (SLAs) and Average Handling Time (AHT) targets.Assisting customers with their queries, complaints, and service requests to ensure their satisfaction.Reported recurring issues and customer insights to the team for continuous improvement.
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