Shivam Rathor
Engineer @Tata Elxsi
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WORK HISTORY
Engineer @Tata Elxsi
Bengaluru, IN
Built a robust ITSM platform for managing incidents and service requests, using a microservices-based architecture for modular scalability and high availability. Ensured enterprise-grade security with JWT-based authentication, SSL encryption, and XSS protection.Key Features: Implemented automated SLA tracking and escalation using cron jobs, achieving 95%+ on-time resolution and improving engineer accountability. Designed a dynamic reporting module using MongoDB aggregations, enabling real-time SLA compliance dashboards, engineer performance insights, and Excel exports. Developed a multi-level automated approval workflow with system-triggered and email notifications for SLA breaches, reducing manual intervention by 30%. Integrated external tools like Jira and ServiceNow for centralized monitoring in rooms, boosting engineering efficiency by 20%+.
EDUCATION
Poornima College of Engineering
Bachelor of Technology - BTech, Electrical, Electronics and Communications Engineering
ABOUT SHIVAM RATHOR
Full Stack Developer (MERN) with experience delivering high-impact web applications using modern technologies like React.js, Node.js, Next.js, Express, MySQL and MongoDB.I take pride in writing clean, maintainable code and delivering solutions that improve user experience and system performance. I’ve worked on projects involving microservices architecture, secure authentication, real-time data visualization & notifications, and workflow automation.Key Skills:• React.js, Next.js, Node.js, Express.js, Javascript, Typescript, MongoDB, MySQL• JWT Auth, REST APIs, Microservices, Docker, Postman• Frontend design using Material-UI, Bootstrap, CSS• Experience with SLA automation, reporting, and notification systemsExperience Highlights:• Developed full-stack web apps with real-time dashboards, multi-level approvals, and Excel exports.• Improved engineering workflows and reduced manual effort via smart automation and integrations• Contributed to responsive, production-ready UIs across multiple platforms and devices Actively seeking full-time Full Stack / Backend/Frontend Developer roles /Software Developer | Immediate Joiner
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